BigRock is an Indian web hosting provider that is part of the Endurance International Group (EIG). This also includes Bluehost, HostGator, and several other hosting providers. They are ICANN-accredited and claim to offer prices up to 80% lower than other domain registrars. Their primary target market is small businesses and people who are just starting out as individuals. They currently control over 6 million domains, according to their website.
BigRock also has a globally distributed data center, which is a collection of redundant server infrastructure that hosts all of their products and services. On their website, they don’t specify the location of their data centers. Instead claiming that they are made up of “a complex mesh of global servers that interact with each other”. “You are abstracted from worrying about variables such as scalability, uptime, network response, and so on.”
BigRock provides a wide range of services to meet almost everyone’s needs at a low cost. However, because the options are typically simple, small to medium-sized businesses are likely to find the best value for money here. Some additional fees apply, and getting your money back simply means having it credited to your account, which is inconvenient if you intend to leave the provider entirely.
Features
BigRock provides a full range of low-cost hosting services, such as shared web hosting, reseller hosting, VPS, cloud solutions, SiteLock services, domain name registration services, and backup solutions.
There are two types of shared hosting solutions: Linux hosting (Starter, Advanced, Business, and Pro) and Windows hosting (Essential, Premium, Business, and Pro).
BigRock employs both the Varnish Cache, which caches the most frequently visited pages of users, and the globally distributed Cloudflare CDN. Together, these technologies ensure fast page loading times and assist websites in dealing with high traffic.
Automatic backups are powered by CodeGuard, and available backup plans include Basic (up to 5 websites, 1 GB disk space, 5 days automatic backup), Professional (up to 10 websites, 5 GB disk space, daily automatic backups), and Premium (up to 10 websites, 5 GB disk space, daily automatic backups) (up to 25 websites, 10 GB disk space, daily automatic backups).
BigRock’s cutting-edge hardware infrastructure is housed in data centers in the United States. To ensure fast page loading speeds, this vendor employs Dell Rack Servers with Xeon processors and SSD storage. You get a respectable 99.9% uptime guarantee.
Pricing
The web hosting solutions are reasonably priced, but you must commit to a minimum of a year (and up to ten years), which is why the 30-day money-back guarantee may appeal to you. However, in order to get your money back, you must go through a lengthy and time-consuming process.
The cheapest BigRock hosting plan, Starter starts at Rs. 99 ($1.59/mo), but they don’t hide the fact that this is for a 5-year contract, and you can choose the length in a drop-down menu that also displays the price. This plan includes 20 GB of storage space, 100 GB of transfer space, 5 emails, and a free SSL certificate.
The next plan, Advanced starts at Rs. 179 ($3.49/mo), has no storage or bandwidth limits, and includes a free.net domain for a year. The Pro plan (Rs. 319, or $5.39/mo) allows you to host an unlimited number of websites, but for the best speed, you should look at their Cloud hosting which starts at Rs. 549 ($5.69/mo) and offers double the speed and four times the scalable resources. These prices do not include tax.
You can pay with credit card, PayPal, check, direct deposit, or even your BigRock account balance. You can also get your money back within 30 days, but only as account credit.
Experience and Speed
BigRock performed well in our GTmetrix speed test, taking 7.2 seconds to fully load the website, compared to the average of 8.4 seconds. However, it required a whopping 187 requests, which was more than double the usual 89. Nonetheless, this test indicates that the majority of customers are unlikely to be dissatisfied with the hosting provider’s performance.
BigRock, on the other hand, does not make any explicit uptime guarantees, claiming that their “globally distributed” data center is unlikely to fail. Our uptime test, which lasted over a month, revealed no downtime at all, indicating that their promise is being kept.
Support
BigRock’s Help Center contains a wealth of articles and tutorials, including server maintenance announcements, temporary issues and how to resolve them, and everything you need to get started with the provider. The number of articles in each section of the knowledgebase is written in parentheses, making everything neater and easier to follow. You can also enter your question into the search bar and see what comes up.
If you’d rather speak with a live person, you can call their customer service, but in order to submit a ticket or access live chat, you must be an existing customer and logged into your account. You can also email them with your question.
Pros and Cons of BigRock
BigRock is one of the few web hosting providers that truly provides low-cost hosting solutions supported by cutting-edge hosting infrastructure. Be aware of the reports about poor customer support, but keep in mind that these weren’t reinforced by my experience.
Pros
- High-end hardware infrastructure
- Varnish Cache and Cloudflare CDN for lightning-fast page loading
- Backups made automatically by CodeGuard
- Guaranteed network uptime of 99.9%
Cons
- It is difficult to take advantage of the money-back guarantee.
- Customer service complaints
Alternatives
Gandi is another low-cost hosting provider that is extremely popular in its home country, France. BigRock is significantly less expensive than Gandi, but the latter provides a much more generous free trial with no hidden fees. Their main difference is location, which may be the deciding factor for prospective customers.
Aruba and BigRock are both reasonably priced, with the former being slightly less so for the first year, but the former lacks the number of useful articles that BigRock provides, at least in English. BigRock is the slightly better option for non-Italian customers.
Bluehost is clearly more expensive than BigRock, but it also provides better overall service.
Our final Verdict
BigRock provides incredibly low-cost plans, and while there are some hidden costs, they are not prohibitively expensive. Customers looking for more than the basic features of any hosting provider, however, should look elsewhere. Bluehost and Hostgator are both excellent alternatives, but BigRock is an excellent choice for those with simpler requirements.
Note – This review is written by our expert reviewers based on their research. If you are the business owner and have questions about our review, don’t hesitate to contact us for corrections.
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